Support and Maintenance Services
From bug fixes and performance monitoring to updates, recovery, and beyond, we provide comprehensive support and maintenance services. We ensure your software remains functional with zero downtime. Here is what we help you maintain.
Support and Maintenance Challenges We Address
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Issue
Incessant Support & Maintenance Csots
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Issue
Poor Performance, Updates/Implementation
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Issue
No Visual Progress
Solutions
We address this issue by keeping our maintenance service cost-effective. Besides, we provide flexible engagement models to best fit all and every need.
Why Choose Codzgarage for Support and Maintenance Services
With an exceptional approach and over a decade of experience, Codzgarage maintains and supports various software applications. Our track record establishes us as the favored choice in application maintenance companies.
Flexible Contact
Desired Tech Experts
Experienced Professionals
Security and Quality Adherence
Result Driven Support
NDA Protection
Transparency
Support & Maintenance Process
At Codzgarage, we offer comprehensive support and maintenance services. We have a process designed to accelerate the lifespan and performance of your software solutions. Our meticulous approach ensures your applications remain robust, secure, and aligned with evolving needs.
Reactive Support Tiers
Our Reactive Support model includes four tiers.
L1 Support
This comes with immediate assistance for basic issues and inquiries, providing quick resolutions and user guidance.
L2 Support
Under L2, we provide in-depth technical expertise to address more complex issues, such as diagnostics and problem-solving.
L3 Support
Advanced troubleshooting, debugging, and in-depth analysis for intricate challenges, ensuring sustainable resolutions.
L4 Support
High-level expertise in critical incidents and collaborate closely with developers to swiftly mitigate issues.
Reactive Support Tiers
Our Reactive Support model includes four tiers.
Predictive Monitoring
We employ advanced tools to monitor performance, identifying potential issues before they impact users.
Regular Maintenance
Scheduled updates, patches, and optimizations to keep your software running smoothly and securely.
Enhancements and Upgrades
We implement feature enhancements and version upgrades, leveraging user feedback and evolving technologies.
Tech Stacks for Web & Mobile Application Support and Maintenance Services We Use
Version Control Systems:
Git
Subversion
Security:
Fingerprint Scanner
BUG
Programming Language (Depending on the software’s stack)
.NET Core
Python
Java
Javascript
Continuous Integration/Continuous Deployment (CI/CD):
Jenkins
Travis CI
CircleCI
Communication/Collaboration
Slack
Microsoft Teams
Microsoft
Documentation/Backup and Recovery:
Veeam
Confluence
Notion
WIKI
PLAYvids
Cloud Platform
AWS
Azure
Google Cloud
Remote Access/Logging:
Splunk
TeamViewer
Loggly
ELK Stack
SSH
Database Management
MySQL
PostgreSQL
MongoDB
Issue Tracking/Monitoring and Analytics:
Jira
Trello
Relic
Asana
Google Analytics
PNGWing
Containerization:
Docker
Kubernetes
Support & Engagement Models
Different projects need different support, and one solution may only fit some requirements. Hence, we offer a range of Support and engagement Models designed to cater to diverse needs. We ensure your software journey is smooth, successful, and aligned with your goals.
Free Model
Our Free Model provides essential support to help you get started. It includes access to our knowledge base, community forums, and essential troubleshooting guides. While this model offers limited assistance, it is a valuable starting point for those seeking self-help solutions.
Standard Model
Our Standard Model offers comprehensive support with timely responses to your queries. It includes direct access to our technical experts, who assist with troubleshooting, issue resolution, and guidance. This model is ideal for maintaining software stability and addressing everyday challenges.
Premium Model
Our Premium Model takes support to the next level. With rapid response times and priority attention, this model ensures quicker issue resolution, tailored guidance, and enhanced troubleshooting. It’s the choice for those who value expedited assistance and premium experience.
Full-Service Support
Our Full-Service Support is a holistic solution offering technical assistance and proactive engagement. This model includes predictive monitoring, regular maintenance, version updates, and performance optimizations. With Full-Service Support, we become your trusted partner in ensuring your software’s health and continuous improvement.
3-Step Onboarding Process for Software Support and Maintenance Services
At Codzgarage, we offer comprehensive support and maintenance services. We have a process designed to accelerate the lifespan and performance of your software solutions. Our meticulous approach ensures your applications remain robust, secure, and aligned with evolving needs.
Step 1 Discovery and Assessment
Our experts initiate the process by understanding your software environment, requirements, and specific challenges. We collaborate closely with your team to gain insights into your software’s architecture, functionalities, and existing issues. This assessment helps us tailor our support approach to your unique needs.
Step 2 Customized Support Plan
We create a customized support plan based on the insights gathered that align with your software’s complexity and demands. This plan outlines the scope of support, including reactive and proactive measures. We ensure that you are well informed about the services you will receive, response times, and escalation procedures.
Step 3 Seamless Integration
With the support plan in place, we seamlessly integrate our support and maintenance processes into your software ecosystem. Our team collaborates with your stakeholders to ensure a smooth transition, including setting up communication channels, accessing our support portal, and establishing regular touchpoints.
